Drury Inn & Suites Houston Galleria

The 5pm "happy hour nibbles" made for a decent dinner. Real tea with water unpolluted by those awful pod machines you get in most American hotels (including this one, in the room). Breakfast was even better, with real milk (for the cereal, really) instead of those little creamer pots. First decent (well, Lipton) cuppa I'd had in days! Squirrels in the car park (we don't have them at home). Perhaps not the best place we stayed on our trip, but the best value.

have never been as impressed by all facets of a moderately priced hotel stay as I was at The Drury Hotel West Loop Houston. First the basics, very comfortable bed, hot shower, well supplied toiletries, and a clean room. I have never witnessed a staff that was so visibly dedicated to providing a first class hospitality experience. Each staff member demonstrated that their role was not to limit themselves to performing just the specific job assigned to their particular title but rather to take the initiative to take a moment to anticipate whatever task might be helpful to prepare for a satisfactory guest experience. I was very impressed at how efficient they were making sure that the buffet experience would be as seamless as possible. They kept the area clean, the food well stocked, and the presentation pleasing. They were frequently checking to see if the food needed a stir or some other attention. The coffee was keep hot from the Bunn and not stored in poorly insulated carafes like some comparably priced chains have made their standard. The food quality and variety were very good for a buffet. It was a surprise to me to have a free complimentary balanced evening meal plus free adult beverages. The tables were clean and never neglected and the staff always asked if they could take an empty plate. All of these services were provided by consistently cheery and polite staff. I haven't experienced this type of genuine hospitality

Great location and easy to get to. I needed a late check in and having 24/7 desk was one reason I chose Drury Inn. Ashe checked me in and she was the best! Ashe is very pleasant and efficient - Drury Inn needs to work very hard to keep her on staff. She answered any questions before I could even think to ask them! Breakfast was delicious, fresh and there was a good variety of foods. It was not crowded or chaotic like I’ve experienced at other hotels, making this breakfast one of the best experiences I’ve ever had. The breakfast staff were always checking food, cleaning or asking if we needed anything (even offering to refill our juice glass!). They were amazing and the food was delicious! Rooms were very comfortable and clean. The A/C was on when we arrived and I appreciated it a lot. Microwave, fridge, coffee pot all available. I will be back when I visit Houston again.

It was very clean and comfortable, and everyone was over-the-top friendly and helpful. The room was nice and had everything we needed to stay comfortable. It's in a quiet area where I felt safe. We didn't even have to leave to eat because, at check-in, I was told that dinner was being served that evening. That was a very nice surprise.

The front desk went above and beyond our expectations. We had our car broken into while eating at a nearby restaurant with a broken window taped up with cardboard we certainly thought we’d have no protection that night. We explained the situation to Asche she instructed us to park out front where our car would be visible to all then she assured us that she would make sure all staff coming in for the evening shift knew the situation and would alert the overnight security guard as well. Our minds at ease we were able to sleep peacefully.