Drury Inn & Suites Houston Galleria

The room is absolutely exactly what you paid for. It is very comfortable, everything is clean, there is no dust or dirt, and the linen is snow-white, there is no mold or other people's hair in the bathroom, the beds are very comfortable, and the pillows and blankets are quite comfortable. There is a handrail in the bathroom to prevent falling. There is bright light in the room that can be adjusted, a coffee machine, and a refrigerator. There is only one very small drawback - a slippery surface in the bathroom and no anti-slip mat or written warning to hold on to the handrail.

have never been as impressed by all facets of a moderately priced hotel stay as I was at The Drury Hotel West Loop Houston. First the basics, very comfortable bed, hot shower, well supplied toiletries, and a clean room. I have never witnessed a staff that was so visibly dedicated to providing a first class hospitality experience. Each staff member demonstrated that their role was not to limit themselves to performing just the specific job assigned to their particular title but rather to take the initiative to take a moment to anticipate whatever task might be helpful to prepare for a satisfactory guest experience. I was very impressed at how efficient they were making sure that the buffet experience would be as seamless as possible. They kept the area clean, the food well stocked, and the presentation pleasing. They were frequently checking to see if the food needed a stir or some other attention. The coffee was keep hot from the Bunn and not stored in poorly insulated carafes like some comparably priced chains have made their standard. The food quality and variety were very good for a buffet. It was a surprise to me to have a free complimentary balanced evening meal plus free adult beverages. The tables were clean and never neglected and the staff always asked if they could take an empty plate. All of these services were provided by consistently cheery and polite staff. I haven't experienced this type of genuine hospitality

Great location and easy to get to. I needed a late check in and having 24/7 desk was one reason I chose Drury Inn. Ashe checked me in and she was the best! Ashe is very pleasant and efficient - Drury Inn needs to work very hard to keep her on staff. She answered any questions before I could even think to ask them! Breakfast was delicious, fresh and there was a good variety of foods. It was not crowded or chaotic like I’ve experienced at other hotels, making this breakfast one of the best experiences I’ve ever had. The breakfast staff were always checking food, cleaning or asking if we needed anything (even offering to refill our juice glass!). They were amazing and the food was delicious! Rooms were very comfortable and clean. The A/C was on when we arrived and I appreciated it a lot. Microwave, fridge, coffee pot all available. I will be back when I visit Houston again.

It was very clean and comfortable, and everyone was over-the-top friendly and helpful. The room was nice and had everything we needed to stay comfortable. It's in a quiet area where I felt safe. We didn't even have to leave to eat because, at check-in, I was told that dinner was being served that evening. That was a very nice surprise.

The young lady who checked us in was phenomenal. She also was the bartender that evening, and then she was at work again when we went to breakfast the next morning!!! She was way more than helpful. I’m so sorry that I can’t remember her name. I should have written it down. I did tell the males manager how awesome she was. Best description.. black lady, medium build , and name possibly starting with an A?